Let’s say you have a Chinese or Dutch document (or website) that you would like me to translate into English for you. Or that you need a native English speaker to proofread and/or edit a document that has already been translated. Or that you would like to hire me to write some new English-language content for your website, blog, or social media accounts.
What happens next?
Step 1 – Fill out the quote request form or contact me during business hours to request a quote for your project. If you would like me to translate a document from Chinese or Dutch into English, please send me the file(s) for review. If you’re contacting me about a copywriting project, a creative brief would be greatly appreciated. The more information you can provide me, the easier it will be for me to provide an accurate quote and delivery deadline for your project.
Step 2 – I will take a look at your request and the files you have sent me. After reviewing these, I will either accept your request or turn it down depending on my availability and the nature of the project. If I am able to take on your project, you’ll receive a customised, no obligation quote from me within 24 hours. I will also send you a copy of my general terms and conditions for your reference.
Step 3 – Once you have received my initial quote, you will have 5 working days to accept or decline my offer. If you accept it, I will contact you via email or telephone to discuss the deadlines, terms and conditions, and other specifications of the project.
Step 4 – I will then send out a formal quotation for you to review and sign. This will list the project fees and specifications and, once signed, will be treated as a binding contract. Work will not commence until the formal quotation has been signed and returned to me, so you will still have time to cancel or renegotiate your order without being charged a cancellation fee.
Note: Some clients prefer to send out their own purchase orders. I am happy to accept clients’ purchase orders in lieu of a formal quotation but these contracts will not be considered binding until I have expressly agreed to them in writing.
Step 5 – It’s time to get down to business! I will start working on your project and will send you regular updates on my progress. Communication is key in this line of business so if you have any questions or concerns about the project, do not hesitate to give me a call or send me an email.
Step 6 – The final copy will be sent to you for approval. You will then have 5 working days to notify me of any errors or complaints about the work delivered. If these claims are justified, I will make the necessary revisions free of charge and send the corrected work back to you as quickly as possible. If I don’t hear back from you within that 5-day period, I will assume that you are satisfied with the finished product and will sign off on the project.
Step 7 – The invoice and instructions for payment will be sent to you shortly after the final version has been delivered. Payment should be settled in full within 30 days of the invoice date unless we have agreed otherwise.
If you have any questions about this workflow, do not hesitate to get in touch.